Data protection policy
Valkea Homes Oy Data protection policy
Valkea Homes Oy – Data Protection Policy
Effective Date: 1.4.2023
Valkea Homes Oy (“we”, “our”, “us”) processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Finnish data protection laws. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.
1. Data Controller
Valkea Homes Oy
Kuusisaarenpolku 4a as3, 00340 Helsinki, Finland
Contact Person: Niklas Lahti
Phone: +358 40 77 41 777
Email: info@valkeahomes.fi
2. Purpose of Processing Personal Data
We collect and process personal data for the following purposes:
Managing bookings and providing accommodation services
Maintaining and developing customer relationships
Processing payments, billing, and debt collection
Improving our services and business operations
Enhancing customer experience and personalizing offers
Sending marketing communications when consent has been given
We do not sell or disclose personal data to third parties for marketing or research purposes without your consent.
3. Data We Collect
We may collect the following information:
Contact details: name, address, email, phone, country
Booking information: past and upcoming reservations
Payment and billing details, including payment delays
Feedback, reviews, and satisfaction survey results
Marketing preferences and newsletter subscriptions
Additional information provided voluntarily (e.g., mobility needs or special requests related to services)
We do not use automated decision-making that would have legal or significant effects on customers.
4. Sources of Data
We collect data from:
You, when making bookings or contacting us
Reservation and payment systems
Official registries and address update services (with consent)
Customer feedback and surveys
5. Data Sharing and Transfers
Personal data is not shared with third parties without your consent, unless required by law.
We do not transfer data outside the EU or EEA.
6. Data Security
Only authorized employees and partners have access to personal data.
Access is protected with personal usernames and passwords.
Data is stored on secure servers within a protected network.
All personnel handling personal data are bound by confidentiality obligations.
7. Your Rights
You have the following rights under GDPR:
Right of Access – find out what data we hold about you
Right to Rectification – request corrections to incorrect data
Right to Erasure – request deletion of your data where legally possible
Right to Restrict Processing – limit how your data is used
Right to Object – opt out of marketing communications
To exercise your rights, contact us at info@valkeahomes.fi
8. Complaints
If you believe your personal data has been processed unlawfully, you have the right to file a complaint with the Office of the Data Protection Ombudsman: